We're Here to Help
Have a question about an Alpen Maison order, your perfect fit, or one of our collections? We'd love to hear from you. Our team can help with questions about German dirndl dresses, eveningwear, velvet fashion, and coats and jackets.
Contact Alpen Maison
Email Support
Email us at alpenmaison@gmail.com for product questions, order updates, sizing guidance, and other customer-service requests.
Live Chat
Prefer to chat? Use the live chat option on our website when it is available. Open the chat icon to start a conversation with our support team. If live chat is not available at the time, please email us instead.
How We Can Help
- Order and delivery questions: Have your order number ready, and see our Shipping Policy for information about worldwide shipping and tracking.
- Sizing and fit: Review our Size Guide and Custom Measurements guide before contacting us about a particular style.
- Returns and refunds: Read our Returns and Refund Policy pages, then include your order number and details of your request.
- Product information: Explore our New Arrivals or send us a link to the item you'd like to ask about.
What to Include in Your Message
To help us understand your question, please include your name, your order number if you have one, and the product name or link. If you're asking about a damaged or incorrect item, photos may help us review the issue. Please do not email payment card details or passwords.
Explore Alpen Maison
Learn more on our Our Story page or visit our Frequently Asked Questions for quick answers to common questions.
Alpen Maison — Inspired by Heritage. Defined by Elegance.