Last updated: October 20, 2026
At Alpen Maison, we respect your privacy. This page explains, in clear language, how personal information may be collected and used when you visit alpenmaison.com, browse our collections, contact us, or place an order. Our full Shopify Privacy Policy provides more detailed disclosures and should be read alongside this page. Where the documents differ, the full Privacy Policy governs.
Information We Collect
Depending on how you interact with our store, we and our service providers may process:
- Contact and delivery information, such as your name, email address, phone number, billing address and shipping address.
- Order information, including purchased items, selected sizes, transaction history and return requests.
- Payment and transaction details processed by Shopify and supported payment providers. We do not ask you to send sensitive payment details by email.
- Account and customer-service information, including any messages, preferences, and details you choose to share.
- Device and usage data, including IP address, browser information, cookies, pages visited and other website interactions.
How We Use Your Information
We use personal information as needed to process orders, arrange shipping and delivery, respond to questions, handle refund or return requests, detect fraud, maintain our store, and meet legal obligations. Depending on your preferences and applicable law, data may also be used for marketing, analytics and shopping recommendations.
Shopify, Payments and Service Providers
Our online store is powered by Shopify. To operate our services, information may be shared with Shopify, payment processors, delivery companies, technical service providers and other partners as described in our full Privacy Policy. Third-party services may process data in other countries and have their own privacy notices.
Cookies, Analytics and Marketing
Cookies and similar technologies may help our website function, remember preferences, measure usage and, where applicable, support personalized advertising. Your options depend on your location, browser controls and the privacy settings offered by our store. Review the full policy for details about advertising-related data practices.
International Data Transfers
As Alpen Maison serves international shoppers, information may be transferred to or processed in countries other than your own. Our full Privacy Policy describes international transfers and applicable safeguards.
Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, obtain a copy of it, or object to certain processing. You may also unsubscribe from promotional emails through the link provided in those emails. Some requests may require identity verification, and certain data may need to be retained for legal or operational purposes.
You can also review the Shopify Privacy Portal for information about data Shopify processes.
Data Security and Retention
We and our providers use measures intended to protect personal information, but no internet service can guarantee absolute security. Information is retained for as long as reasonably necessary for order fulfillment, legal obligations, dispute resolution and other legitimate purposes.
Children's Privacy
Our shopping services are not intended for children. If you believe a child has provided personal information, please contact us so the request can be reviewed in accordance with applicable law.
Changes to This Policy
We may update this page to reflect changes to our services, privacy practices or legal obligations. Please check the full Shopify Privacy Policy for the current detailed terms and effective date.
Contact Us About Privacy
If you have questions about how we handle information or would like to exercise privacy rights, please email alpenmaison@gmail.com or use our Contact page. Our privacy contact address listed in the full Shopify policy is Mundeke, Daska 51010, Pakistan.