Last updated: October 20, 2026
1. Overview
Welcome to Alpen Maison (“we,” “us,” or “our”). These Terms and Conditions govern your use of alpenmaison.com and purchases made through our online store. By accessing the website or placing an order, you agree to these terms, subject to applicable consumer protection laws. If you do not agree, please do not use the website.
2. Products and Descriptions
We offer Alpine-inspired fashion, including German dirndl dresses, evening gowns, velvet clothing, and women's outerwear. We aim to describe products accurately; however, screen settings and photography may affect how colors appear. Sizes, measurements, materials, included accessories, and available options are described on individual product pages. Please review these details before placing an order and consult our Size Guide if needed.
3. Orders and Acceptance
Placing an order constitutes an offer to purchase. We may contact you to verify or clarify order information. An automated order acknowledgment does not necessarily mean that we have accepted the order. If we cannot fulfill an order due to availability, an obvious pricing error, suspected fraud, or another legitimate reason, we will notify you and arrange any refund due for amounts paid. We will not cancel orders contrary to applicable law.
4. Prices and Payment
Prices are displayed in the currency shown on our website or checkout and may change without notice before an order is placed. The amount confirmed at checkout is the amount you authorize for payment, subject to any applicable corrections or legal requirements. Payment is processed through the payment methods offered at checkout. Do not submit another person's payment information without authorization.
5. Shipping, Customs and Delivery
Alpen Maison offers free worldwide shipping and arranges duty-paid delivery for orders we ship. For details about processing, international shipping, customs charges, tracking, and possible delivery delays, please read our Shipping Policy. Delivery dates are estimates unless expressly confirmed as guaranteed. Please provide complete and accurate delivery information.
6. Returns, Refunds and Cancellations
Requests relating to returns, refunds, damaged or incorrect goods, and cancellations are handled according to the circumstances of the order and applicable law. Read our Refund Policy and Returns information for further guidance. Nothing in these terms removes any non-excludable statutory consumer rights.
7. Measurements and Custom Orders
Customers are responsible for reviewing selected sizes and providing accurate measurements or customization instructions where requested. For guidance, see our Size Guide and Custom Measurements page. If you require a specific fit or need an outfit by a particular date, please contact us before ordering. Any special conditions for custom or made-to-measure items will be explained as applicable and will not override mandatory consumer rights.
8. Acceptable Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use its content for unlawful purposes. We may take reasonable action to protect customers, the store, and our services where misuse is identified.
9. Intellectual Property
Unless otherwise indicated, the Alpen Maison name, website copy, images, graphics, and other original store materials are owned by us or used with permission. You may browse our website and use its content for personal, non-commercial shopping purposes. Other reproduction or use requires permission from the applicable rights holder, except where permitted by law.
10. Third-Party Services and Links
Our store uses Shopify and may link to third-party websites or services, including payment and shipping providers. Third-party services may have their own terms and privacy practices. We are not responsible for independent third-party websites, except where liability cannot be excluded by law.
11. Privacy
How we handle personal information is explained in our Privacy Policy. Please review that policy to understand the collection, use, and sharing of personal information when you shop with us.
12. Availability and Website Changes
We may update products, descriptions, website features, or these terms as our business changes. Changes will be posted to this page with an updated date and, where required by law, additional notice. Updated terms do not retroactively remove rights attached to an existing order.
13. Liability and Legal Rights
We aim to operate our store with reasonable care. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability or customer right that cannot legally be excluded or limited. Any other limitation applies only to the extent permitted by applicable law.
14. Governing Law and Disputes
Disputes will be handled in accordance with the laws and mandatory consumer protections applicable to the relevant transaction. Please contact us first so we can try to resolve any concern promptly. Nothing in this section restricts legal rights to seek a remedy before a competent authority or court.
15. Contact Information
For questions about these Terms and Conditions, an order, or our policies, email us at alpenmaison@gmail.com or visit our Contact page. You can also learn more about our brand on our Our Story page.