Refunds and Returns at Alpen Maison
At Alpen Maison, we want you to feel confident when shopping for German dirndl dresses, evening gowns, velvet styles and outerwear. This Refund Policy explains how to request assistance with a return, refund, or problem with your order.
How to Request a Refund
If you would like to request a return or refund, please contact us at alpenmaison@gmail.com or through our Contact page with your order number, the items involved and the reason for your request. If an item arrived damaged, incorrect or defective, please include clear photographs when possible.
We will review your request and explain the available options, any applicable return instructions, and whether the item needs to be sent back. Please contact us before returning a parcel so that we can provide the correct instructions.
Return Eligibility
Return and refund eligibility depends on the circumstances of the order, the condition of the item and any applicable consumer protection laws. Items sent back for a change of mind may need to be unworn, unused and returned with original tags and packaging, where reasonably possible. Please see our Returns page for further return guidance.
For made-to-measure, altered or personalized products, please contact us about the specific item before ordering or requesting a return. Any applicable exceptions will be communicated in accordance with your legal rights.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If you receive the wrong item or an item that appears damaged or defective, contact us as soon as possible. Provide your order number and photographs if available so we can investigate and arrange an appropriate solution, which may include a replacement, repair, return or refund depending on the circumstances and applicable law.
Refund Approval and Payment
Once a refund is approved, we will notify you and arrange payment back to your original payment method where available. The time it takes for the money to appear in your account depends on your bank, card issuer or payment provider. A refund cannot always be issued until any required return and inspection steps are completed.
Return Shipping Costs
We offer free worldwide shipping and duty-paid delivery for outgoing orders. Return shipping arrangements are assessed based on the reason for the return and applicable consumer rights. If we ask you to send an item back, we will explain any return shipping responsibilities before you dispatch it.
Order Cancellations
If you need to cancel or correct an order, contact us promptly. We will check whether processing or dispatch has begun and advise which options remain available. Once an order is dispatched, a cancellation may need to follow the applicable return process.
Before You Order
We recommend reviewing each product description and selecting your correct size before checkout. Our Size Guide and Custom Measurements page can help with questions about fit and measurement options.
Your Consumer Rights
Nothing in this Refund Policy limits rights or remedies that cannot legally be excluded under the consumer protection laws that apply to your purchase.
Contact Us
If you have questions about returns, refund eligibility, damaged goods or an existing order, email alpenmaison@gmail.com or visit our Contact page. We are happy to review your request.