Shipping Policy

Worldwide Free Shipping

At Alpen Maison, we want shopping for timeless Alpine-inspired fashion to be simple and transparent. We offer free worldwide shipping on orders placed through our online store, with no minimum order amount.

Explore our German dirndl dresses, evening gowns, velvet styles, and women's outerwear with shipping included in the price.

Import Duties and Customs Charges

No additional import duties or tariffs are intended to be collected from you at delivery. Alpen Maison arranges duty-paid delivery and covers applicable import duties and tariffs for orders we ship. If a courier unexpectedly requests import duties or tariffs, please contact us before making a payment so we can help resolve the charge.

Customs checks and local procedures vary by destination. They may occasionally delay a shipment even when applicable duties are covered.

Order Processing

We begin preparing your order after it has been placed and payment has been confirmed. Preparation time can vary depending on the item, selected size, and any order-specific requirements. If an item requires additional preparation time, we will communicate relevant updates.

Please check the product description and any delivery information shown at checkout for details that apply to your purchase. For questions about sizing before ordering, visit our Size Guide or Custom Measurements page.

Shipping and Delivery Times

Delivery times vary by destination, carrier availability, customs clearance, and other local conditions. Any delivery estimates provided at checkout or in your order communications are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

If you need an outfit for a particular occasion, such as Oktoberfest, a wedding, or a celebration, please contact us before ordering so we can discuss available delivery information.

Tracking Your Order

Where tracking is available, shipment information will be shared with you once your parcel is dispatched. Tracking updates can take some time to appear after the carrier receives the shipment.

Shipping Address and Delivery Issues

Please enter your full and correct delivery address, including any required apartment number, postal code, and contact details. If you notice a mistake, contact us promptly. Address corrections may not be possible after dispatch.

If your parcel appears delayed, is marked delivered but cannot be located, or arrives damaged, contact us with your order number and any relevant photographs or carrier messages. We will review the situation and assist with the next steps.

Returns and Refunds

Shipping arrangements for returns, exchanges, and refunds are explained separately. Please review our Returns and Refund Policy pages before placing an order.